Shipments and returns
1.1 Shipping Costs:
Shipping costs include handling and packing fees as well as freight/postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
To check shipping costs for your order, proceed to checkout and complete the checkout process up to but not including payment where the available shipping options and prices available to us will be displayed. Please note that shipping costs are subject to review and change prior to shipment. You will be contacted if additional charges apply.
Shipping costs are based on your address as entered in the checkout procedure. If your address is entered incorrectly extra charges may be applicable to having to resend a shipment to the correct address.
We aim to pack and dispatch your order within 24 hours of receiving it, weekends and public holidays may affect this. We primarily use Australia Post and TNT Express and some orders may be shipped using a local courier, please choose from the available options as shown on the shipping page of the check out.
1.2 Shipping Outside Australia:
We only ship orders to addresses within Australia
Delivery of goods outside of Australia will only be facilitated when a freight forwarder is used and payment is made by EFT Electronic Funds transfer. The following conditions are also applicable:
We do not accept orders shipping to freight forwarders paid by credit card.
Earth Basics is not responsible for any damage that occurs after delivery to the freight forwarder.
We reserve the right to refuse sale of any item.
Earth Basics will provide a TAX invoice.
1.2 Additional Shipping Information:
For further information on Shipping & Delivery please refer to our Terms & Conditions page.
2.0 Return Procedures & Policy
2.1 Returns Procedure:
Returns for change of mind reasons will be granted by application only. To evaluate if you are eligible to return your purchase, please carefully read our Return Policy below. If you then wish to apply for a return please contact us by phone or email.
2.2 Returns Policy (applicable to returns for "change of mind" reasons):
It is the responsibility of the Customer/Purchaser to ensure, prior to ordering, that the product they have chosen is entirely suitable for the purpose for which they intend to use it.
Earth Basics provides product specifications including, photographs, dimensions, applications and product features on each specific product webpage to ensure prior to ordering that the product they have chosen is entirely suitable for the purpose for which they intend to use it.
Returns are only accepted for stock items and will only be accepted when application is made within five (5) days of delivery.
All returns are subject to a 20% inspection, re-boxing and re-stocking fee.
All returned items must be re-packaged and returned in their original packaging. This is the only way to ensure that damage has not occurred during the return delivery.
Any goods that are returned damaged (except where the damage is an inherent defect or otherwise occurred after original dispatch from our premises) will not be credited.
Credits will not be issued on any shipping costs for return shipping. This cost is the responsibility of the customer. We advise customers to take shipping insurance on return merchandise
Please allow up to 14 days from the date of delivery of the return before we complete our appraisal and approve the credit - if deemed to be warranted.
Refunds will not be granted due to delays in delivery.
The above is not intended to limit our obligations under the Australian Consumer Law in respect of consumer guarantees, including obligations on returns and refunds for defective product. View our full Terms & Conditions.
Contacting us: Earth Basics welcomes your feedback regarding our Terms & Conditions.
Call: (02) 6280 4128
167 Newcastle Street,
Fyshwick, ACT 2609,